I work in Business Transformation and Automation and one of the biggest fears surrounding any automation project is the fear of losing control, at great expense and nothing could be further from the truth.

The REAL challenge of automation is examining how and WHY you do what you do, for example HOW and WHY you route accounts payable invoices in the way you do, what the bottle-necks are and what can be changed to streamline that process often giving you more control.

Great article.